Refund & Returns Policy

Last Updated: [2025-10-19]

Thank you for shopping at www.sinnew-tech.com (“we,” “us,” or “our”). We want to ensure your satisfaction with every purchase. This Refund & Returns Policy outlines the terms and procedures for returning products and requesting refunds. By placing an order, you agree to comply with this policy.

1. Eligibility for Returns

You may request a return or refund under the following circumstances, provided the request is made within 30 calendar days of delivery (unless specified otherwise for specific products):

  • Defective or Damaged Products: Items received with manufacturing defects, functional issues, or physical damage (not caused by improper use or shipping mishandling after delivery).
  • Incorrect Items: Products shipped do not match your order (e.g., wrong model, color, or quantity).
  • Undelivered Items: If your order is confirmed as lost by the shipping carrier, and we cannot arrange a replacement.

Note: Customized, personalized, or made-to-order products are eligible for return ONLY if they are defective or damaged due to our error. We do not accept returns for customized items based on “change of mind.”

2. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Products that have been used, installed, or altered (e.g., cut, modified, or damaged by improper handling).
  • Items without original packaging, labels, or accessories (e.g., manuals, cables, or warranty cards).
  • Clearance or “Final Sale” products (marked explicitly on the product page).
  • Products damaged due to improper use, accidents, or failure to follow care instructions.

3. Return Process

To initiate a return, please follow these steps:

  1. Submit a Return Request: Contact our customer service team within the 30-day window at [info@sinnew-tech.com] with the following information:
    • Order number
    • Photos/videos of the product (showing defects, damage, or incorrect items)
    • Reason for return
    • Request: refund, replacement, or exchange
  2. Await Approval: We will review your request within 2-3 business days. If approved, we will send you a Return Merchandise Authorization (RMA) number and detailed return instructions (including the return address).
  3. Ship the Item Back:
    • Clearly mark the RMA number on the outer packaging.
    • Ensure the product is securely packed to prevent damage during return shipping.
    • You are responsible for arranging and paying for return shipping, unless the return is due to our error (e.g., defective item, wrong shipment). In such cases, we will provide a prepaid shipping label or reimburse reasonable shipping costs.
    • We are not liable for items lost or damaged during return shipping. We recommend using a trackable shipping method and retaining the tracking number.

4. Inspection & Processing

Once we receive your returned item:

  • Our team will inspect it to verify eligibility (e.g., condition, defect, compliance with return terms).
  • If approved, we will process your request within 7-14 business days:
    • Refund: Issued to your original payment method (e.g., credit card, PayPal). Note that banks may take additional 3-5 business days to reflect the refund in your account.
    • Replacement: We will ship a new item at no extra cost (excluding shipping fees for non-error returns, if applicable).
    • Exchange: We will send the requested alternative item, adjusting the payment if there is a price difference.
  • If the return is rejected (e.g., item is used, no defect found), we will notify you and can ship the item back to you at your expense.

5. Refund Exceptions

  • Shipping fees (original or return) are non-refundable unless the return is due to our error (e.g., defective product, wrong shipment).
  • For partial returns (e.g., returning one item from a multi-item order), we will refund the price of the returned item(s) minus any applicable shipping costs.

6. Lost or Stolen Packages

We are not responsible for products lost or stolen after delivery (as confirmed by the shipping carrier’s tracking information). For claims related to lost packages in transit, please contact the shipping carrier directly with your tracking number.

7. Changes to This Policy

We reserve the right to update this Refund & Returns Policy at any time. Changes will be posted on this page with the updated “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

8. Contact Us

For questions about returns or refunds, please contact our customer service team:

Email: [info@sinnew-tech.com]

Phone: [+86 13182805054]

Address: [No. 8, Huyue East Road, Liuhe District, Nanjing City, Jiangsu Province, China]

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